For any reason, the customer can return the order, in whole or in part. Items can be returned for size/color exchange or for a refund within 14 days from the date of receipt of the package. Items must be returned in the same condition in which they were originally sent, packaged neatly and with the returns tag still attached.

To request a return, forward the request to the email:

After submitting this request to Customer Service following the procedure above, the customer will receive an e-mail with the return authorization number (RAN) and the instructions to follow in order to send the goods to be returned. The customer can choose the courier he prefers to send his return, recommends using a traceable service because is not responsible for returns not received due to losses due to couriers.

Returns authorized by must be shipped from the same country to which the order was originally shipped.

Returned items must comply with our criteria:

  • Items must be returned unworn, intact and unused, with all tags attached and the original packaging included.
  • Footwear and accessories must be returned with the original boxes and bags, if any, and placed inside a protective outer box for shipping.
  • When trying on a shoe, please do not mar the soles or damage the box.
  • If an item has a branded security tag, the item must be returned with the tag in its original position.
  • Cosmetic and beauty products must be returned unopened and unused, with the seals still intact.
  • Socks, underwear and toiletries must be returned with protective hygiene tags and in unopened packaging where applicable.
  • Lingerie and swimwear should only be tried on with your underwear still on. We do not accept any returns that have been worn or soiled.

Please be careful when trying on purchases so that you can return them in the same condition. Returns that do not meet our policies will not be accepted. reserves the right not to accept returns in the event that the delivery entails additional costs for or requires collection at a courier branch.


In the event that the customer requests a refund for the returned order, the refund is made after receipt of the package and only after the quality control of the returned items.

For orders paid for by credit card, the refunded amount will be visible on the next card statement. The processing time may vary depending on the credit card company, in each case it is about 20 working days.

The refund of orders made by bank transfer are returned to the original current account within 48 hours of receipt of the package.

Refunds are issued in the same currency as the original purchase. Any differences in the refunded amount are due to exchange rate changes and will not be refunded.

The shipping costs for the return are always charged to the customer unless a return is requested for exchange of goods, only in this case the shipping costs for the return are charged to In addition, initial shipping costs are not refunded.

Any customs duties are always charged to the customer. reserves the right to refuse returns that have not been authorized or not sent in accordance with the return policy. In these cases, can return the package to the sender at the original shipping address. In case of acceptance of an unauthorized or non-compliant return, may withhold 10% of the value of the returned goods from the refund due.